Emergency Support

Need help fast? If you have an urgent IT requirement then call our team today and get an emergency engineer on the case.

FAILED SERVERS

Unfortunately, Server Failure is a common issue with a broad fault; it can be caused from faulty hardware, firmware or software. This disrupts many businesses on a huge scale, so it’s wise to have sufficient Network Management in place. Without this, your business can face days without network access and even complete loss of sensitive or critical data. We work alongside your organisation to create a thorough contingency plan, whilst maintaining and servicing your equipment so you can avoid downtime.

DATA LOSS

Data loss is incredibly serious for any size business. If you lose your network files or even settings, it is going to cost you a lot of time and ultimately money. Therefore, the best way to avoid hardware breaking, software crashing, or being hacked; is by safeguarding your network and preventing the possibility as best as possible.

RANSOMWARE ATTACKS

The clue is in the name when it comes to ransomware. Cyber criminals use this malicious software to hold your sensitive and / or private data hostage, by encrypting it and holding it at ransom for a extortionate fee, in order to decrypt it and let it go – which isn’t guaranteed. Just like other viruses, ransomware scours your network for a vulnerable spot in your security, or even disguises itself as a necessary installation that one of your team can download. There are a number of measures we can do to prevent these attacks from happening, and once again; prevention is certainly key. However, should you have already fallen victim to a ransomware attack; we can and will help where possible.

BACKUP FAILURE

Backups are fundamental to futureproofing your business. However, like the hardware and software your company relies on, backups can also fail if they are not set up or maintained properly. Our Network Management thoroughly covers all pre-emptive measures to ensure you don’t run into problems. Plus, depending on when you’re reading this; we also handle Disaster Recovery, should the worse case scenario arise.

SYSTEM FAILURE

Your Network is your business. However, if it is not set up or maintained properly, a system failure can be catastrophic. We thoroughly cover all pre-emptive measures with our Network Management; software, firmware and hardware, ensuring you don’t run into problems. Should the worse case scenario have hit you already; our Disaster Recovery can get you back on your feet in no time.

FAILED UPDATES

Sometimes, operating systems or third party applications, such as Sage or bespoke CRM software, can fail to update. This will leave you in a frustrating loop, unable to gain access. Times like these usually require back-end interaction. We liaise with your software developers to get your applications running again.

TIME SENSITIVE ASSISTANCE

If things are not working and you are against a deadline; you need urgent action. Our 3rd level support team, already briefed and knowledgeable on your specific IT needs and requirements, will work with you to get things running as quickly as possible.

EMERGENCY HELP
0161 519 0763

ask to speak to an Emergency technician (or email [email protected])

PC Express Limited
185 Washway Road, Sale
Gtr. Manchester, M33 4AH

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EMERGENCY HELP
0161 519 0763